Returns & Exchanges

We want you to be fully possessed by your new pieces, but if something isn't quite right, we offer a 28-day return window from the date of delivery. Items must be returned in their original condition with all tags intact to be eligible for a refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely pack your items in their original packaging, ensuring all gothic hardware and tags are protected to prevent damage during transit.

• 3.
  Ship It Back

  Generate your prepaid shipping label through the portal or choose your own tracked courier service to send the parcel to our warehouse.

• 4.
  Await Your Refund

  Once our team inspects your return, we will process your refund to your original payment method within 7-10 business days.